Privacy Policy
What we collect, why we collect it, and what we never do with it. In short: we use your details to deliver your order and answer your questions, and we don't sell them to anyone.
At NB Fruit and Veg, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and protect your information when you visit our website (nbfruitandveg.com.au) and use our online store. By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information we collect
We collect personal information to provide and improve our services. The types of information we may collect include:
- Personal identification information: name, email address, phone number, billing address and delivery address.
- Payment information: credit or debit card details, or other payment information necessary to process transactions.
- Website usage data: information about how you interact with our website, such as IP address, browser type, operating system and pages visited. We may use cookies to enhance your experience and track website activity.
2. How we use your information
The information we collect is used for several purposes, including:
- Order processing: to process and deliver your orders efficiently.
- Customer support: to respond to enquiries, provide customer service and resolve any issues with your orders.
- Marketing: with your consent, we may send promotional emails about new products, special offers or other information that may interest you. You can opt out of these communications at any time.
- Website improvement: to enhance your shopping experience by improving the content, functionality and performance of our website.
3. How we protect your information
We take the security of your personal information seriously and use industry-standard encryption technology to protect your data during transmission. Our payment processor (e.g. Stripe or PayPal) complies with all relevant security regulations, ensuring your payment information is securely processed.
We also implement various physical, technical and administrative safeguards to prevent unauthorised access to your personal data.
4. Sharing your information
We do not sell, trade or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, such as:
- Payment processors: to facilitate payment processing.
- Shipping partners: to deliver your orders.
- Marketing services: for promotional purposes, if you have opted in.
These third parties are bound by confidentiality agreements and are not permitted to use your personal information for their own purposes.
5. Cookies and tracking technologies
Our website uses cookies to improve user experience, analyse website traffic and personalise content. Cookies are small data files stored on your device. You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our site.
6. Your rights and choices
You have the right to access, update or delete your personal information. If you wish to make any changes, please contact us atinfo@nbfruitandveg.com.au.
If you no longer wish to receive marketing emails, you can unsubscribe at any time by following the "unsubscribe" link at the bottom of our emails.
7. Third-party links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.
8. Children's privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
9. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us:
- NB Fruit and Veg
- Email: info@nbfruitandveg.com.au
- Phone: 0433 838 751
- Website: nbfruitandveg.com.au